Term and Conditions

1. About Us

Pod Shop is an online retailer specialising in celebration accessories, gift wrap, bags, cards, and themed products. Our mission is to help you celebrate life’s special moments with our carefully curated, hand-checked products.

Our company address is: 69 Corporation Rd, Cardiff, GB CF4O 7IG

For any queries, please contact us at: [email protected]

2. User Responsibilities

By using our website, you agree to:

• Provide accurate and complete information when creating an account or making a purchase
• Use the website only for lawful purposes
• Not attempt to undermine the security or integrity of our systems
• Not use the website to transmit any harmful code or materials
• Be responsible for maintaining the confidentiality of your account details
• Ensure you are of legal age to form binding contracts (typically 18 years or older)

3. Products and Services Description

We offer a range of celebration products including:

• Gift wrap and bags (including bottle bags, gift bags, and kraft options)
• Greeting cards (including Christmas, Get Well Soon, Celebration, Forever Friends, and more)
• Themed products (including Disney, Floral, Kids, and seasonal collections)
• Gifts and ornaments

We take great care in hand-checking each product before dispatch. While we strive to display products accurately, slight variations in colour may occur due to monitor settings.

All personalisation requests are final and cannot be returned or exchanged unless faulty.

4. Order and Payment Terms

Placing an Order

When you place an order, you are making an offer to purchase goods subject to these terms. We reserve the right to refuse or cancel orders at our discretion.

Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. We do not store your full payment card details on our servers.

Pricing

All prices are in British Pounds (£) and include VAT where applicable. We reserve the right to adjust prices at any time, but changes will not affect orders already accepted.

5. Shipping and Delivery

Order Processing

We carefully hand-check and pack each order. Please allow 1-2 business days for order processing before dispatch.

Shipping Options

We offer two shipping methods:

• Standard Shipping (£12.95): Shipped via DHL or FedEx with delivery within 10-15 business days after dispatch.
• Free Shipping: Available on orders over £50, shipped via EMS with delivery within 15-25 business days after dispatch.

Delivery Areas

We ship worldwide except to certain remote areas and parts of Asia. Delivery times may vary during peak seasons or due to circumstances beyond our control.

Delivery Issues

If your order does not arrive within the estimated delivery time, please contact us. We will investigate with the shipping carrier and keep you informed.

6. Returns, Refunds and Exchanges

We want you to be completely delighted with your Pod Shop purchase. Our returns policy is designed to be fair and straightforward.

Returns Policy

We accept returns and exchanges for most items within 15 days of you receiving your order. To be eligible, items must be:

• Unused and in their original condition
• In the original packaging
• Accompanied by proof of purchase

Non-Returnable Items

Due to their personal nature, we cannot accept returns or exchanges on:

• All cards (including Christmas, Get Well Soon, Celebration, and Forever Friends cards)
• Gift bags that have been used or personalised

All sales of these items are final.

Return Process

To initiate a return or exchange:

1. Contact us within 15 days of receipt at [email protected] with your order number and product details
2. Wait for our response with a Returns Authorisation number and instructions
3. Securely pack the item(s) with original packaging and documentation
4. Ship to: Pod Shop Returns, 69 Corporation Rd, Cardiff, GB CF4O 7IG

Refunds

Once we receive and inspect your returned item:

• We will process your refund within 5 business days
• Please allow 5-10 business days for the refund to appear in your account
• The refund will be issued to your original payment method
• You will be refunded the value of the returned item(s) only; original shipping costs are non-refundable

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, contact us immediately at [email protected]. We will arrange for a free return shipping label and a prompt replacement or refund.

7. Intellectual Property

All content on this website, including text, graphics, logos, images, and product designs, is the property of Pod Shop or our licensors and is protected by intellectual property laws.

You may not reproduce, distribute, or create derivative works from any content without our express written permission. This includes any commercial use of our product designs or website content.

All trademarks, including “Pod Shop,” are registered or unregistered trademarks of our company.

8. Liability Limitations

Pod Shop shall not be liable for any indirect, special, or consequential damages arising from your use of our website or products.

Our total liability to you for any claim related to these terms or your use of our website shall not exceed the total amount you paid for the products in question.

We do not exclude or limit liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.

9. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal data. Our Privacy Policy explains how we collect, use, and protect your information.

By using our website, you consent to such processing and warrant that all data provided by you is accurate.

10. Governing Law and Dispute Resolution

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

We encourage you to contact us first with any concerns at [email protected]. We will endeavour to resolve any disputes amicably.

11. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website after changes constitutes acceptance of the modified terms.

12. Contact Information

Thank you for taking the time to read our Terms and Conditions. We appreciate your trust in Pod Shop and look forward to helping you celebrate life’s special moments.