At Pod Shop, we take pride in our hand-checked products and want you to be completely delighted with your purchase. If something isn’t quite right, we’re here to help make it better. Our returns and exchanges process is designed to be as joyful and straightforward as the celebrations our products are made for.

Our Policy

We gladly accept returns and exchanges for most items within 15 days of you receiving your order. To be eligible, items must be unused, in their original packaging, and in the same condition as when you received them.

Please note: Due to their personal nature, we cannot accept returns or exchanges on Cards (including Christmas, Get Well Soon, Celebration, and Forever Friends cards) or any Gift Bags that have been used or personalised. All sales of these items are final.

How to Initiate a Return or Exchange

Follow these simple steps to start your return or exchange:

  1. Contact Us: Within 15 days of receipt, please email us at [email protected] with your order number and details about the product you would like to return or exchange.
  2. Wait for Instructions: Our friendly support team will respond with a Returns Authorisation number and instructions on where to send your package. Please do not send anything back without this number.
  3. Pack and Ship: Securely pack the item(s) in their original packaging, include a copy of your order confirmation or a note with your order number and Returns Authorisation number, and ship it to the address we provide. The customer is responsible for return shipping costs, unless the return is due to our error (e.g., you received a damaged or incorrect item).

Return Shipping Address

Once your return is authorised, you will be asked to ship your item to:

Pod Shop Returns
69 Corporation Rd
Cardiff, GB CF4O 7IG

Refunds

Once we receive and inspect your returned item, we will process your refund within 5 business days.

  • Timing: The refund will be issued to your original payment method. Please allow 5-10 business days for the refund to appear in your account, depending on your bank or PayPal’s processing times.
  • Amount: You will be refunded the value of the returned item(s). Original shipping costs are non-refundable.

For exchanges, we will ship the new item to you as soon as we process your return, subject to stock availability.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us immediately at [email protected]. We will apologise for the error and arrange for a free return shipping label and a prompt replacement or refund.

Return Request Email Template

Need help drafting your email? Feel free to use and adapt the template below.

Subject: Return Request – Order #[Your Order Number]

Email Body:

Dear Pod Shop Team,

I would like to request a return/exchange for an item from my recent order, number #[Your Order Number].

Product Name: [e.g., Floral Gift Bag]
Reason for Return/Exchange: [e.g., I would like to exchange for a different colour / The item was unsuitable]

Please let me know the next steps at your earliest convenience.

Thank you,
[Your Full Name]

We’re committed to ensuring your experience with Pod Shop is a positive one. Thank you for trusting us with your celebrations!

The Pod Shop Team