Privacy Policy

Last Updated: 01 January 2024

Welcome to Pod Shop at holidaycardssupply.com. We specialise in bringing joy to your celebrations through our curated collection of gifts, cards, and accessories. Your privacy is as important to us as the quality of our hand-checked products. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website and make purchases.

By using our website, you consent to the practices described in this policy. We comply with the UK Data Protection Act 2018 and the General Data Protection Regulation (GDPR).

1. Information We Collect

To provide you with a seamless and secure shopping experience, we collect the following types of information:

• Personal Identification Information: Name, email address, shipping address, and phone number when you place an order or create an account.
• Payment Information: Credit/debit card details or PayPal account information, processed securely by our certified payment processors. We do not store your full payment details on our servers.
• Technical Data: IP address, browser type, device information, and pages visited, collected through cookies and similar technologies.
• Communication Data: Any correspondence with us via email ([email protected]) or through our website.

2. How We Use Your Information

Your data helps us enhance your experience with Pod Shop. We use it for:

• Processing and fulfilling your orders, including shipping and customer support.
• Securing transactions through encryption and SSL protection.
• Communicating with you about orders, promotions, and product updates (with your consent).
• Improving our website and product offerings based on user preferences and behaviour.
• Preventing fraud and ensuring compliance with legal obligations.

3. Data Sharing and Disclosure

We value your trust and do not sell your personal data to third parties. We may share information with:

• Payment Processors: Such as PayPal and card networks (Visa, MasterCard, JCB), to complete transactions securely.
• Shipping Partners: To deliver your orders worldwide (excluding parts of Asia and remote locations).
• Service Providers: Who assist in website operations, analytics, and marketing, under strict confidentiality agreements.
• Legal Authorities: Only if required by law or to protect our rights and safety.

All third parties are obligated to handle your data in compliance with GDPR and relevant privacy laws.

4. Data Storage and Security

Your data is stored on secure servers located within the European Economic Area (EEA). We implement industry-standard measures to protect your information:

• SSL encryption for all data transmissions.
• Regular security assessments and updates to our systems.
• Limited access to personal data only to authorised personnel.
• Retention of data only for as long as necessary to fulfill orders or as required by law.

While we strive to protect your data, no method of transmission over the internet is 100% secure. We continuously work to maintain the highest levels of security.

5. Your Rights

Under GDPR, you have the right to:

• Access and receive a copy of your personal data.
• Correct inaccurate or incomplete information.
• Request deletion of your data (where applicable by law).
• Object to or restrict processing of your data.
• Withdraw consent for marketing communications at any time.
• Data portability, allowing you to transfer your data to another service.

To exercise these rights, contact us at [email protected]. We will respond within 30 days.

6. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience:

• Essential Cookies: Required for website functionality, such as shopping cart and payment processing.
• Analytical Cookies: Help us understand how visitors interact with our site (e.g., Google Analytics).
• Marketing Cookies: Used to display relevant ads based on your preferences (with your consent).

You can manage cookie preferences through your browser settings. Note that disabling cookies may affect website functionality.

7. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on our website with the effective date.

8. Contact Us