Welcome to Pod Shop’s FAQ page! We’re here to help you with any questions about our products, shipping, payments, and more. Our goal is to make your experience joyful and seamless, just like our celebrations. Below, you’ll find answers to common queries. If you need further assistance, don’t hesitate to contact our friendly team.

Product Questions

What types of products do you offer?
We specialise in a wide range of celebration essentials, including cards, gift bags, wraps, and ornaments. Our collections feature themes like Christmas, Disney, Floral, Forever Friends, and more, all designed to spread joy. You can browse by colour, theme, or occasion such as Get Well Soon, New Home, or Celebration.
Are your products high quality?
Absolutely! Each product is lovingly hand-checked and packed at our Cardiff studio to ensure it meets our high standards. We offer items from trusted brands like Hallmark, so you can trust that every card or gift is perfect for your special moments.
Do you have products for kids?
Yes, we have a dedicated Kids section with fun and playful items, perfect for birthdays or other celebrations. Check out our Disney and Forever Friends collections for child-friendly options.

Shipping and Delivery

What are your shipping options?
We offer two shipping methods:
– Standard Shipping (£12.95): Handled by DHL or FedEx, delivery takes 10-15 days after dispatch. Ideal for urgent orders.
– Free Shipping: Available on orders over £50, shipped via EMS with delivery in 15-25 days after dispatch. Great for larger orders or planning ahead.
How long does order processing take?
We take 1-2 working days to hand-check and pack your order at our studio in Cardiff before dispatch. Delivery times start from when the parcel leaves us.
Do you ship worldwide?
We ship globally but are unable to deliver to some remote locations and parts of Asia. If you’re unsure about your area, please contact us before ordering.
Can I track my order?
Yes, both shipping options include full tracking. For Standard Shipping, use DHL or FedEx tracking; for Free Shipping, EMS tracking is provided. You can follow your parcel’s journey right to the doorstep.

Payments

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient payments. All transactions are processed safely to protect your information.
Is my payment information secure?
Yes, we use industry-standard encryption to keep your payment details safe. You can shop with confidence knowing that your data is protected.

Returns and Refunds

What is your return policy?
We accept returns within 15 days of receipt. Items must be unused and in original condition. Please contact us at [email protected] to initiate a return. We’ll guide you through the process and issue a refund or exchange once the item is received and inspected.
Are there any items that cannot be returned?
Due to the personal nature of our products, personalised items (e.g., custom cards) may not be eligible for return unless faulty. Please refer to our full policy or contact us for details.

Account and Orders

How do I create an account?
Currently, we don’t require an account to shop; you can checkout as a guest. However, we may introduce account features in the future for easier order tracking and management.
How can I check my order status?
Use the tracking number provided in your shipping confirmation email to monitor your order. If you need help, email us at [email protected] with your order details.

Contact and Support

How can I contact customer care?
Our team is always happy to help! Email us at [email protected] for any queries. We aim to respond within 1-2 business days.
Where is Pod Shop based?
We’re located at 69 Corporation Rd, Cardiff, GB CF4O 7IG. All orders are packed with care from our studio there.

Thank you for choosing Pod Shop to help deliver your celebrations. We’re committed to spreading joy with every order!